Enabling voicemail transcription

Voicemail transcription means the user will receive both an audio attachment and a written transcription of that voicemail in their email box. This must be configured on a per-user basis. 

1. From Smart PBX, choose Users

2. Find the specific user you want to enable this for, and choose User Features > Voicemail Box

4. Toggle Transcribe to Enabled and click Save Changes

Note: Only voicemails shorter than 60 seconds are eligible for transcription. Any voicemails longer than 60 seconds will not be transcribed, but the email will still contain the audio file.