Enabling voicemail transcription

Voicemail transcription means the user receives both an audio attachment and a written transcription of that voicemail in their email. This must be configured on a per-user basis.

1. From Smart PBX, choose Users

2. Find the specific user you want to enable this for, and choose User Features > Voicemail Box

   

3. Toggle Transcribe to Enabled and click Save Changes

   

Only messages under 60 seconds are transcribed

Voicemails longer than 60 seconds are not transcribed. The email still contains the audio file.