Changing the port date

Only works before the port reaches the carrier

You can only edit a port yourself while it is still Port Requested. Once it has been Submitted to Carrier, you cannot edit it — instead, send an update request.

1. From the Porting Manager, choose Progressing, and click the port you want to edit.

   

2. Verify the port has not yet been submitted to the carrier. If it has already been submitted, you will not be able to edit it. Otherwise, click Update Status to continue editing.

   

3. Scroll through the pages until you arrive at the page where you can choose the target date. Change this date accordingly, and then proceed through the rest of the pages to re-submit.

   

Finish every page of the wizard

Follow all steps fully to the end. It is a common mistake to stop once you find and correct the issue, but the entire process needs to be completed in order for the port to be re-submitted.

Related

• Why hasn’t my port been submitted yet?
• What are the porting states?