Operator Panel

Use the Operator Panel to see which users are currently on a call or not.

The following shows that user John Thomson has dialled a number and it has been ringing for 6 seconds

You can choose the Busy tab to only see active calls. 

When the call is answered (as opposed to just ringing), the status update to On Call

Parked calls will show in the Parked Calls section (See here for how to park calls). The following indicates that user “John Thomson” parked a call in spot 101.