How do I know if the provisioner banned my IP?

If your device is not pulling a config, it’s possible it was banned. To check if it’s banned, open Advanced Provisioner > IP Check

The example below shows whitelisted. 

If it shows Banned, this means it’s a temporary ban. It will automatically become unbanned after an hour.

If it shows Blacklisted, this means a hard block. You will need to contact Support to get it unblocked and investigate the original cause.