How do I configure my DNS to allow BrightPBX send email on behalf of my domain

If you have used the Branding app to customize emails sent by BrightPBX as coming from your domain, you will also need to adjust the SPF policy in your DNS to permit this, otherwise some mail servers will flag the emails as spam.

To do this, simply add “include:spf.brightpbx.ca” in your DNS TXT record with SPF definitions.

This will allow the receiving email server to recognize that the sender is allowed to send emails on behalf of your domain. If this check fails, it means there was no DNS record in your domain that allows BrightPBX to be a permitted sender, which will result in some receivers triggering the email as spam or a phishing attempt.

If your setup is correct, you should see something similar to the following in the email header sent to your customers:

(Note: The above example is of a Gmail account where voicemail@your_domain.ca is the email you put in Branding Template and 198.96.0.xx is one of our email servers)