Cannot make outbound calls

If you are unable to make outbound calls, try troubleshooting through the following.

1. Ensure you have set a main outbound Caller ID. See here for details. Failure to set this could mean problems dialling out to some destinations. 

2. Check that you have the Allow per minute calls box checked (see screenshot below). If this is not checked. you will not be able to make outbound calls, so this is important. 

3. ​In the same screen as above, ensure you have sufficient call credits. If not, see here for how to add them. If there are no call credits, you will not be able to make outbound calls, so this is important.

4. If the Caller ID is correctly set, send us the specific call record. See this article for details on how to report calls to us.