Why hasn't my port been submitted yet?
A port request goes to the carrier on the first business morning after you submit it. Nothing goes out on weekends or holidays, so a port submitted on a Friday goes out on Monday morning.
The one exception is a port with a Requested Transfer Date more than 30 days away. We hold it and send it once the date is within 30 days.
Check your original confirmation email to get the due date
Section titled “Check your original confirmation email to get the due date”After submitting a port request, you should have received an email confirmation with the subject line:
Number port request for account {account name}
This email will contain your Requested Transfer Date.
If the date is more than 30 days away, your port is waiting as expected. Otherwise, if a business morning has passed since you submitted and the port still shows Port Requested, contact our support team to request an update.