Skip to content
BrightPBX

Why hasn't my port been submitted yet?

A port request is not actually submitted to the carrier until two business days prior to the Requested Transfer Date.

Check your original confirmation email to get the due date

Section titled “Check your original confirmation email to get the due date”

After submitting a port request, you should have received an email confirmation with the subject line:

Number port request for account {account name}

This email will contain your Requested Transfer Date.

The Port Request Submitted confirmation email, with the Requested Transfer Date highlighted in the Port Request Information section

If it’s still earlier than two business days prior to this date, then please wait until then. Otherwise, contact our support team to request an update.