Adding a device with auto-provisioning

Create devices in Smart PBX, not Advanced Provisioner

All devices must be created in the Smart PBX app so the correct initial configuration is established for auto-provisioning. Do not use the Advanced Provisioner app to create them.

Before you begin, ensure you have configured the Advanced Provisioner for this account — see Configuring the Advanced Provisioner.

1. Open the Smart PBX app, and choose Devices > Add Device > SIP Phone

   

2. Choose your brand, such as Cisco, Yealink or Polycom. Ask us if yours is not listed.

   

3. Choose your model. Ask us if yours is not listed.

   

4. Provide a name, enter the device MAC, and choose Create Device

   

This creates the device in Smart PBX. You should now configure your device with our provisioning URL and attempt to plug it in.

Add the device here before booting the phone

Our provisioner logs failed attempts to retrieve a config file. If the phone boots against the provisioning URL before the device exists in Smart PBX, it trips that security measure. After 10 unique failed attempts from a given IP, that IP is banned for an hour — which also stops every previously provisioned phone at that location from retrieving its config.

Brand-specific guides

• Configuring Yealink
• Configuring Polycom
• Configuring Grandstream GXP21xx series

Related

• How do I know if the provisioner banned my IP?
• Troubleshooting provisioning issues