I can't find a DID for my area code

If you cannot find the area codes / prefixes that you are looking for, it is either because we are out of inventory (e.g. “416” numbers are generally sold out) or because the number is outside of our primary network footprint.

Please contact us at support@brightpbx.ca with the area codes of the DIDs you wish to purchase, and we can check which case it falls under.

For sold-out DIDs, there is nothing we can do.

For DIDs outside of our primary footprint (called “Off Net”) we can order them. Note that the ordered off-net DIDs would remain in your Spare Numbers inventory of your master account, and thus be chargeable to you even if you have not assigned them to a customer account. Please consider this when determining how many DIDs you wish to order.