Moving DIDs between accounts

Follow these steps to move DIDs between your accounts (either parent to sub-account, or sub-account to sub-account).

The number must be spare

You cannot move a number that’s already in use. If this is the case, you must first un-assign it so that it’s returned to the Spare Numbers inventory before you will be able to move it.

1. From the Number Manager, choose Spare Numbers.

2. Expand the account you wish to move a number from (Acme Medical in the example below) and check the box beside the DID you want to move.

3. From the top, click Move To.

   

4. Choose the account you want to move the number to (Acme Dental in the example below).

   

5. You’ll be asked to confirm your choice. Click move number(s) if it’s correct.

   

You will now see the number has been moved to the new account.