Cancelling a port request

In order to be able to cancel a port request, following conditions must be met:

1. From the Branding app, I will manage port requests from my account must be checked

2. The request must have been created under one of your sub accounts (i.e. not in your master account)

3. The request must be Rejected in order for the Fix port Request link to appear, which is where the option to cancel a port will be.

If ALL three of the above conditions are met, click Fix port Request

You will now see a Cancel port request link toward the bottom. Click this to cancel your port request.