Cancelling a port request

Conditions

All three of the following must be true before you can cancel a port request.

1. From the Branding app, I will manage port requests from my account must be checked

   

2. The request must have been created under one of your sub-accounts, not in your master account

3. The request must be Rejected, which is what makes the Fix port request link appear — the cancel option lives behind it

Cancelling

If all three conditions are met, click Fix port request.

You will now see a Cancel port request link toward the bottom. Click this to cancel your port request.

Cancelling is final

A canceled port request cannot be resubmitted — you would need to create a new one. See List of porting states in the portal.