Releasing or deleting a DID

When a customer leaves or a number is no longer needed, removing it from the account is a manual step — it does not happen on its own. Until you remove it, the number stays on the account and remains chargeable to you.

The number must be spare first

You can only delete a number that is in the Spare Numbers inventory. If it is still assigned — as a main company number, in a callflow, as a user’s dedicated DID, or in a caller ID setting — un-assign it everywhere first, or it will not appear in the spare list.

Removing the number

1. Open the Number Manager app and choose the Spare Numbers tab.

2. Find the number and tick the checkbox beside it. A Delete and a Move To action appear above the list once at least one number is selected.

   

3. Click Delete, then confirm when prompted.

Deletion is not reversible

Once a number is released you cannot get that specific number back, even by buying again immediately — it returns to the carrier’s pool. Make sure the customer has finished with it, and that any port out has fully completed, before you delete.

Moving it instead

If you are not finished with the number and only want it to sit somewhere else — for example back in your master account’s inventory — use Move To rather than Delete. See Moving DIDs between accounts.

Related

• Handling a port out request — removing the DID is the final step after a customer ports away
• Moving DIDs between accounts
• How do I add new DIDs?