Configuring the Caller ID Number for a user that's separate from the main company's number

If a dedicated caller ID is set, it always takes precedence over the main company number.

1. First, add a dedicated DID for the user

2. Once the dedicated DID is set, open Smart PBX and choose Users

3. Click the User Features box for the user you want to modify

4. Click Caller-ID Number

   

5. Toggle the switch on, verify the DID, and save your changes

   

Now when this user makes a call, the receiver sees the user’s dedicated number on their call display instead of the main company number.

Configure 911 for this number

If you choose a separate caller ID number, you must also configure the 911 details for it. This is a regulatory requirement — without it, emergency dispatchers will not have accurate location data. See Adding E911 to individual DIDs.

This covers the number only

To also set a different caller ID name, see Configuring the Caller ID Name for a user.