Configuring the Caller ID Number for a user that's separate from the main company's number

If a dedicated Caller ID is set, it will always take precedence over the main company number. Follow these steps to setup a dedicated caller ID. 

1. First, see our article on adding a dedicated DID for a user.

2. Once the dedicated DID is set, open Smart PBX, and choose Users

3. Click the User Features box for the user you want to modify

4. Click Caller-ID Number

3. Toggle the switch on, verify the DID, and save your changes

Now, when this user makes a call, the receiver will see the user’s dedicated TN on the call display, instead of the main company number. 

This only changes the Caller ID Number. If you also want to set a different caller ID name, see this article.

Important: If choosing a separate Caller ID number, please also configure the 911 details for this number. This is required by regulatory. Failure to do so means emergency dispatchers will not have accurate location data. See here for instructions on setting it up 911.