Enabling remote logging on a Polycom

Remote logging sends the phone’s own logs to our syslog server, so Support can see what the device saw during a problem call.

Configure syslog

1. Log into your Polycom’s configuration page.

2. From the Settings menu, choose Syslog.

   

3. Fill in each field as follows, and click Save.

Field	Value
Server Address	155.138.154.248:514
Server Type	UDP
Facility	23
Render Level	Debug
Prepend MAC	Enable

Raise the log level

1. From the Settings menu, choose Logging.

   

2. In the Global Settings section, set:

Field	Value
Global Log Level Limit	Debug
Type	MDHms
Log to Standard Output	Disable
Log to File	Enable
Log File Size (Kbytes)	1000

1. In the Module Log Level Limits section, set SIP to Debug.

2. Once complete, choose Save from the bottom.

   

Note

The other settings should remain at their defaults, so you shouldn’t need to change them. However, double check that your settings do match.

Once logging is enabled, reproduce the issue and then report the call to tech support so we can correlate the logs with the affected call.