How do I set up Zoiper, MicroSIP or 3CX on my computer?
Each desktop softphone labels its settings differently, but they all need the same details. A missing proxy, or a server entered in the wrong field, will stop the softphone from registering.
Before you start
Section titled “Before you start”-
Add a softphone device in Smart PBX, if you haven’t already.
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Note the device’s SIP Username, SIP Password and Realm. See Where do I find the SIP username, password, and realm for a particular device?
Our proxy address is sipsrv.brightpbx.ca.
Zoiper 5
Section titled “Zoiper 5”| Zoiper field | What to enter |
|---|---|
| Domain | Your Realm |
| Username | Your SIP Username |
| Password | Your SIP Password |
| Use auth. username | Unchecked |
| Use outbound proxy | Checked |
| Outbound proxy | sipsrv.brightpbx.ca |
MicroSIP
Section titled “MicroSIP”| MicroSIP field | What to enter |
|---|---|
| SIP Server | Your Realm |
| SIP Proxy | sipsrv.brightpbx.ca |
| Username | Your SIP Username |
| Domain | Your Realm |
| Login | Your SIP Username |
| Password | Your SIP Password |
| 3CX field | What to enter |
|---|---|
| Extension | Your SIP Username |
| ID | Your SIP Username |
| Password | Your SIP Password |
| I am out of the office | Your Realm |
Enter the server under I am out of the office, not I am in the office.
If it won’t register
Section titled “If it won’t register”-
Check each field against the table above. Copy and paste the credentials rather than retyping them.
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Check that your IP hasn’t been blocked. See How do I know if an IP is blocked?
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If it still won’t register, contact Support with the account, user and device, plus a screenshot of your softphone settings. Hide the password before you send it.