Setting a dedicated DID for a specific user

Setting a dedicated DID for a user will allow callers to directly reach a specific user. Follow these steps to set this up.

1. From Smart PBX, choose Users, click the Phone Numbers cell for the user, and click Add from Spare Numbers.

2. Check the box beside your number, and click Add selected numbers.

3. Click Save Changes. This step is important; the number will not be assigned unless you save here.

If everything was completed successfully, you will see the number in the Phone Numbers column. Now if phoning this number will directly ring the specific user.

Note that outbound calls will still show the main company number caller ID.

If you want the Caller ID for this user to show their personal DID instead of the main company number, follow these steps.