Reporting a call to tech support

When reporting a call, please do not just send a screenshot of the Call Logs section. A screenshot does not provide us with enough details to diagnose, and ultimately will result in delays. The method described here is our preferred method for receiving call reports to help you the quickest. 

1. From Smart PBX, choose Call Logs, then click the fire extinguisher icon for the affected call

2. This will open your default email client with the call log. At the top of the email, add your own notes describing the issue. Failure to include a description will result in delays in investigating the issue.

Some browsers may not allow your default email client to open. If this occurs, follow the steps below to directly copy the stack trace. 

1. Click the row of the affected call. This will expand additional rows corresponding to the inner call channels.

2. Click the gear icon to reveal technical details. 

3. Copy the details and send it in an email to Support