Reporting a call to tech support

Please don’t send a screenshot

A screenshot of the Call Logs section does not give us enough detail to diagnose the problem, and will only delay things. The method below is how we can help you fastest.

The preferred method

1. From Smart PBX, choose Call Logs, then click the fire extinguisher icon for the affected call

   

2. This opens your default email client with the call log attached. At the top of the email, add your own notes describing the issue.

   

   Always describe the problem

   A call log with no description of what went wrong will delay the investigation.

If your browser blocks the email client

Some browsers will not allow your default email client to open. In that case, copy the stack trace directly.

1. Click the row of the affected call. This expands additional rows corresponding to the inner call channels.

2. Click the gear icon to reveal technical details

   

3. Copy the details and send them in an email to Support