How do I know when my port is completed?

Ports are expected to complete 5 AM EST on your scheduled port date.

The system will automatically mark the port as Completed in the Porting Manager app once calls start hitting our switch. You should get an email notice from us as well. Once you get this notice, it’s important that you test inbound/outbound calls, so that you can report any issues to us if something does not work.

Finally, please note that although the port is completed on our end, other carriers may still need additional time to update their databases and switches, which could result in a slight delay. This is outside of our control. 

If you believe there is an issue with your port, it’s always a good idea to contact us so that we can investigate further for you.