Updating an in-progress port

The best way to ensure successful porting is to ensure you supply all of the correct info during the original submission process. Porting is a very complicated back-end process involving multiple carriers and any modifications to an in-progress port are never guaranteed. 

If you need to update an in-progress port, please familiarize yourself with the following restrictions

• There can be a delay of up to 2 business days to process updates.
• If you are requesting a re-schedule, the updated date must be at least 7 business days from the original port date.

If you are OK with the restrictions, and would still like to update, follow these steps to submit any update requests for an in-progress port (e.g. cancelling a port, updating the port date, and so on)

2. Open the Porting app, and choose Progressing

2. Find and click your in-progress port

3. Write your request in the space provided, and click Send