Updating an in-progress port

The best way to ensure successful porting is to ensure you supply all of the correct info during the original submission process. Porting is a very complicated back-end process involving multiple carriers and any modifications to an in-progress port are never guaranteed.

Restrictions on updates

• There can be a delay of up to 2 business days to process updates.
• If you are requesting a re-schedule, the updated date must be at least 7 business days from the original port date.

If you are comfortable with those restrictions, follow these steps to submit an update request — cancelling a port, changing the port date, and so on.

1. Open the Porting app, and choose Progressing

2. Find and click your in-progress port

   

3. Write your request in the space provided, and click Send

   

If the port hasn’t reached the carrier yet

While a port is still Port Requested, you can edit it yourself instead of sending a request — see Changing the port date.