Tips to prevent a port from being rejected
You will not prevent every rejection, but you can improve your chances considerably.
Residential numbers
Section titled “Residential numbers”-
Obtain a copy of your customer’s latest invoice to get the correct name and address.
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Confirm that the address on the invoice is the service address for the phone number being ported.
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Confirm with the customer that the account is active, in good standing, and that they have not recently submitted any other requests — such as an address change — to their current provider.
Business numbers
Section titled “Business numbers”-
Get a copy of your customer’s latest invoice and their equipment record. A customer can usually request a copy of their equipment record, or an RFI (Request For Information), for free. Either will provide the information you need. If you have difficulty obtaining these records, reach out to the Fibernetics LNP team for help.
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Confirm that the address on the invoice is the service address. Enter it exactly as it appears on the invoice. You can also include the billing address in the remarks section so the losing carrier has both.
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Check the equipment record or RFI and provide direction for every number listed on the account being ported — see stranded services for why this matters.
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Provide a copy of the customer’s invoice with your port request. This helps the LNP team spot anything that may have been overlooked, such as a reseller name.
Not all providers are equal
Section titled “Not all providers are equal”Every provider has its own porting processes, so you will likely see rejections that fall outside the scope of those mentioned here. When that happens, or when you have questions about a port or a rejection, reach out to the LNP team — they will help you navigate each carrier’s policies and get your ports done.