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Tips to prevent a port from being rejected

While you won’t prevent every rejection, you can increase your chances of a successful port, by following these steps:

To reduce the chances of a customer’s residential number port being rejected:

  1. Obtain a copy of your customer’s latest invoice to get the correct name and address.
  2. Confirm that the address on the invoice is the service address for the phone number being ported. In the event, for example, that a daughter is paying her mother’s phone bill, the billing address (the daughter’s address on the invoice) will be different from the service address (the mother’s address). Your port request must contain the service address.
  3. Confirm with the customer that the account is active, in good standing, and that they have not recently submitted any other requests (such as an address change) to their current provider.

To reduce the chances of a customer’s business number port being rejected:

  1. Get a copy of your customer’s latest invoice and their equipment record. A customer can usually request a copy of their equipment record or request an RFI (Request of Information) for free. Either one will provide you with all the information you need. If you have difficulty obtaining either of these records, please reach out to the Fibernetics LNP team to assist.
  2. Confirm that the address on the invoice is the service address. Your port request must include the service address and you must enter the address exactly as it appears on the invoice. You can also include the billing address in the remarks section so that the losing carrier has both addresses.
  3. Check the equipment record or RFI and provide direction for every number listed for the account being ported (more information is provided in the Stranded Services section above).
  4. Provide a copy of the customer’s invoice with your port request. This will help the LNP team identify any information which may have been overlooked, such as a Reseller name.

Remember: Not All Providers Are Equal

We hope this article helps you in your quest for a rejection-free port. However, since every provider has their own specific porting processes, you’ll likely get rejections that fall outside the scope of those mentioned here. When that happens, or when you have any questions regarding a port or port rejection, reach out the LNP team – we’ll help you navigate the different policies of each carrier and get your ports done.