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BrightPBX

How do I configure what happens for incoming calls?

Set your office hours

Section titled “Set your office hours”

  1. From the Smart PBX app, choose Main Number

    The Main Number section of Smart PBX

  2. Optionally, handle the call differently depending on whether it arrives during business hours, after hours, or on holidays. Open the Office Hours Strategy panel to configure what counts as open versus closed.

    The Office Hours Strategy panel with open and closed hours configured per day

Route the calls

Section titled “Route the calls”

  1. Once you have configured your office hours and holidays — or decided not to — click the Incoming Call Handling panel

    The Main Number screen with the Incoming Call Handling panel highlighted

  2. Choose the route you want to configure: Open Hours, Lunch, After Hours, or Holidays. If you did not configure separate routes, choose Open Hours.

    The Incoming Call Handling panel listing the Open Hours, Lunch, After Hours and Holidays routes

  3. Choose from three ways to direct the call, and click Save Changes

    The route configuration showing the three destination options for an incoming call

Choosing a destination

Section titled “Choosing a destination”

If you will be using the Virtual Receptionist — called an IVR on some platforms — see Configuring the Virtual Receptionist (IVR) for details on setting it up.

You are not required to use the Virtual Receptionist. For example, you can simply direct calls to a Ring Group instead.

The route configuration with a Ring Group chosen as the destination

See Setting up a ring group for setting those up.