How do I configure what happens for incoming calls?

1. From the SmartPBX app, choose Main Number

2. Optionally, you may handle the call differently if the call arrives during business hours, after hours, or Holidays. 

For example, if you open the Office Hours Strategy panel, you can configure what is considered open vs closed hours

1. Once you have configured your desired office hours & holidays (or lack thereof), click the Incoming Call Handling panel

3. Choose the route you want to configure (Open, Lunch, After Hours, Holidays). If you did not configure any separate routes, then just choose Open Hours

4. Choose from three ways to direct the call, and click Save Changes

If you will be using the Virtual Receptionist (also called an IVR in some platforms), see this article for details on setting it up.

You are certainly not required to use the Virtual Receptionist. For example, the following option shows you how you can simply direct it to a Ring Group. See here for setting up ring groups.