Fixing a rejected port

First, read why a port was rejected to understand the reason. Then follow these steps to fix the port in our portal.

1. The bell icon in the top-right corner provides notifications, including port rejections. Keep an eye out for it.

   

2. To see your rejections, open the Porting app and click the row corresponding to the port rejection

   

3. Click Fix port request and follow through each step to resubmit your request

   

Complete every step, not just the fix

After clicking Fix port request, follow all the steps through to the end. It is a common mistake to stop once you have corrected the issue — the entire process must be completed for the port to actually be resubmitted.

Related

• Cancelling a port request
• Tips to prevent a port from being rejected