Setting up a ring group

Ring groups let you ring multiple users as a group — either all at once, one after the other, or in some other custom ordering.

Create the group

1. Open Smart PBX and choose Groups > Add Group

   

2. Enter a group name (e.g. “Sales”), an extension (optional), and drag over the users you want to include. When you are done, click Create Group

   

Your group is now created.

Configure the ring pattern

This controls who rings when, and for how long.

1. Still within the group page, click the Members column, and drag the sliders according to your preferences. When you are done, click Save Changes.

   

The sliders are seconds, not rings

The numbers on the sliders are seconds, not the number of rings. A ring is roughly 6 seconds. In the example above, Derrick Johnson and John Thomson ring at 0 seconds — immediately — followed by John Smith after 20 seconds, or roughly 3 rings.

Add a fallback

To configure what happens if no one answers the ring group:

1. Click the Group Features column, and choose Next Action

   

2. Check Enabled, choose your destination, and click Save Changes

   

3. The green arrow indicates that you have successfully set up the forward

   

Related

• Ring multiple users at the same time for incoming calls