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BrightPBX

Troubleshooting provisioning issues

When a device won’t pull its configuration, work through these checks in order.

Ensure your IP is not banned or blacklisted

Section titled “Ensure your IP is not banned or blacklisted”

Check whether the provisioner banned your IP. Banned IPs are banned for an hour, and blacklisted IPs must be manually unbanned by Support.

Ensure your device is not locked

Section titled “Ensure your device is not locked”

Check whether the provisioner locked your phone. A locked device will not provision.

Ensure the provisioning URL is correct

Section titled “Ensure the provisioning URL is correct”

Ensure that the base provisioning URL is correct. By default it should be p.zswitch.brightpbx.ca. If you have it white-labelled, then please ensure that it resolves to our provisioner server.

If the phone is not reaching our provisioner server, then it’s not getting any updates on settings.

Start over

Section titled “Start over”
  1. Delete the device in Smart PBX.
  2. Verify the device is removed from Advanced Provisioner. This should happen automatically via the step above.
  3. Factory reset the phone.
  4. Re-add the device in Smart PBX.
  5. Re-configure the device with our provisioning URL.
  6. Reboot the phone.